Degraded performance of API operations due to slow database operations

Incident Report for Apify

Resolved

The database is fully recovered, and all systems are operational. We apologize for any inconvenience this might have caused. We are currently implementing new measures to ensure this won't happen again.
Posted Jul 22, 2026 - 04:38 CEST

Monitoring

All systems are operational. We expect the database to fully recover in 4 hours (1 am UTC).
We are monitoring the platform's performance. We apologize for any inconvenience this might have caused.
Posted Jul 21, 2026 - 23:28 CEST

Update

Actors are now fully operational, and the system is processing all the runs in time.
Posted Jul 21, 2026 - 22:52 CEST

Update

We are continuing to work on a fix for this issue.
Posted Jul 21, 2026 - 22:34 CEST

Identified

We have identified the issue and are working towards recovery. The system is operational, but the capacity is capped, resulting in Actor runs being buffered in the "ready" state and a large portion of them timing out.
Posted Jul 21, 2026 - 22:33 CEST

Investigating

Our database cluster performance has further degraded, and the whole platform is facing a major outage.
We will keep informing you as the situation progresses.
Posted Jul 21, 2026 - 19:47 CEST

Monitoring

We are now monitoring the situation. Worker capacity improved and is now able to handle starting Actor runs.
Posted Jul 21, 2026 - 19:11 CEST

Update

We are continuing to work on a fix for this issue.
Posted Jul 21, 2026 - 19:09 CEST

Update

Slow database operations continue to impact our systems. API performance has improved, but Actor runs are currently timing out due to reduced worker capacity.
Posted Jul 21, 2026 - 18:43 CEST

Identified

We are currently investigating timing out operations on our API caused by slow database operations due to cluster changes.
Posted Jul 21, 2026 - 16:49 CEST
This incident affected: API (api.apify.com) and Actors.